“Thank you for calling The Wirie. The customer support department is on a short vacation right now. We will resume our timely and personal support service again on Wednesday, September 14th. We are sorry for any inconvenience this may cause you and thank you for your patience. Have a nice day.” I hear Mark change the message on the answering machine of our Wirie business. Then, he creates an automatic email reply for customers who contact us via the ticket system: ”The Wirie Customer Support team is on a short break right now. Please, allow us to get back to you after Tuesday, September 14th. Thank you for your understanding and your patience. Have a nice day.” It is the very first time we “close down” this part of the business, and these are the last preparations we make before our long anticipated trip, three years in the making. It is finally happening, after keeping a close eye on the weather predictions and postponing our departure a few days… Continue reading