Every couple of years, our business partner for The Wirie goes on a vacation with his family. Since he is responsible for the assembly and distribution of our product, we usually put a notice on the website that new orders will not get shipped until a certain date, when he is back a week or two later. Mark, who is responsible (among many other things) for customer support, continues work, wherever we are. That’s what happens when the product is your “baby”, you are extremely responsible, you want customers to be happy and you hate catching up on all the piled-up emails and phone calls afterwards. That’s why Mark and I never go on a holiday. Luckily, our lifestyle as house and pet sitters is diverse and exciting enough as we move locations a lot and enjoy the weekends as mini-vacations.
My favorite view of the new-to-us city
This spring, however, we had the greatest of ideas! We did not take a full vacation as Tim set out with his family to Italy, but we added a few lines to the notice on the website, the automatic email response and our Wirie answering machine. It said: “The Wirie crew is on vacation from May 18th through June 4th, 2017. No orders will be shipped during this period and customer support might be delayed. Requests by email have a quicker response rate than by phone. Back orders will start to go out on June 5th and customer support returns to normal then as well. Thank you for your patience and understanding.”
Chain Bridge seen from above
